Issue ID | 1591118 |
Internal NHTSA # | 11243163 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | HONDA |
Model | PILOT |
Model Year | 2019 |
File date | 26/07/19 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Honda infotainment issue: purchased a new 2019 pilot (touring) with 22 miles on it on 22 july 2019. On 26 july 2019 while driving on i-10 from phoenix the audio quit and the screen went blank. Once we stopped and used reverse discovered there was no back up camera and the screen would not turn off when the car was turned off. Took to dealer, they "fixed" it. On 5 aug 2019 same problem reoccurred. Took to the dealer and they fixed it again. From 5 aug to today (11 aug) the system has operated like it should. I did have the ability to see what speed i was going and other gauges worked. I have read numerous reports that even those features went blank for others. Driving from tucson az to san diego, ca tomorrow and i am very concerned about this defect happening while in the middle of nowhere on i-8! There is no excuse for an auto manufacturer to not let people know what the status of a fix is and when to expect a resolution to the problem. I have read numerous articles and experienced it myself, the dealers act like they have not heard of this issue. How could people involved on the car business not know of major problem that 1000s of people are having, it is like the honda corp passed the word to play dumb. I truly like the honda pilot, traded in a 2016 exl for this new car. Would really like for the car to preform as advertised for my (family) comfort and safety. Safety being the main concern here. |
Vehicle Mileage at Failure | 617 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | TUCSON, AZ |
VIN pattern | 5FNYF5H93KBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |