Issue ID | 1531455 |
Internal NHTSA # | 11171493 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | HONDA |
Model | PILOT |
Model Year | 2019 |
File date | 15/09/18 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | Owner's manual states that motion of the power tailgate can be stopped by pressing any tailgate button. "if you press the button again while the power tailgate is moving, it will stop." (pages from manual attached as pdf.) dealer also told me this. This is a lie. The tailgate does not stop until it reaches the full upward position, or until its upward motion hits an obstacle (e. G. Garage door) and reverses direction. Honda lied. After complaining to dealer, i was informed this important safety feature was removed from the 2019 pilot; yet it is in the manual multile times on multiple pages. Consequently, the vehicle is useless to me; i cannot use the power tailgate while the vehicle is parked in my garage. I want honda to buy back the vehicle from me or issue a firmware update that restores this safety feature. |
Vehicle Mileage at Failure | 500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SOUTHBOROUGH, MA |
VIN pattern | 5FNYF6H91KBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |