Issue ID | 1502170 |
Internal NHTSA # | 11133228 |
Manufacurer | Hyundai Motor America |
Brand | HYUNDAI |
Model | ELANTRA |
Model Year | 2013 |
File date | 27/09/18 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | 2013 elantra gt, 5 years old at 109k miles. We bought it used 3 months ago. The airbag light came on a week ago. The problem is the clock spring in the steering wheel which is a very common issue on this type and year vehicle. There is a service bulletin about this which extends the clock spring warranty to 15k miles and unlimited mileage but the dealership says that our car is not covered under this extended warranty based on the vin. The dealer told us to call hyundai corporate at 800-633-5151 and ask for "good will" warranty coverage which i did and i have a case open # 11648781. The representative on the phone was evasive and not willing to do much. The same with the dealer. The extended warranty nhtsa id number is 10115229, the manufacturer service bulletin # is 5np-e9r9g-08 (attached here). The issue covers 2011-2014 elantra and 2011-2013 sonata models. The clock spring part # is exactly the same between these models. I do not understand why some cars are covered and some not. If this is such a common problem to trigger extended warranty, all cars in the affected years must be covered. The clock spring should last he life of the vehicle, thus the 15 years extended warranty. Hyundai should do good by its customers and fix all affected vehicles. Extended warranty is much cheaper than a full blown recall. One last thing, this problem is also a safety issue since is disables the entire airbag system. The steering wheel controls are also affected, the cruise control button a mixed up, the cancel became set for example which could be quite dangerous. Other buttons don't work at all or all the time. This is my second hyundai vehicle and it looks like it will be the last. Very frustrating. |
Vehicle Mileage at Failure | 0 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAN RAMON, CA |
VIN pattern | KMHD35LE8DUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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Dealer's ZIP code |