Issue ID | 1403908 |
Internal NHTSA # | 11020227 |
Manufacurer | Hyundai Motor America |
Brand | HYUNDAI |
Model | SANTA FE SPORT |
Model Year | 2017 |
File date | 28/08/17 |
Component | VEHICLE SPEED CONTROL |
Product type code | VEHICLE |
Description of the problem | Excessive engine braking on downhill roll with cruise engaged, will downshift then downshift again. While reducing the speed the cruise will cause the transmission to up-shift still rolling down the same hill at this point the cruise realizes the speed increase and does a double downshift from where it was. At this point the rpm has jumped to just under 5000 with the engine whining like its in pain. I live in and travel, to and from work in the lower savannah river area of south carolina. The hill that i was on is about the length football field and the speed limit is 55mph unsure of the grade, but as i explained where we live. The first time i noticed this issue the odometer had just over a thousand miles and just thought it was an anomaly but now it has just under three thousand miles and it still has the problem. The car was purchased as a wedding gift for my wife and she's scared to drive it because of the cruise control issues. She would rather drive her 2007 santa fe the cruise control in it acts normal and feels dependable, even with 114,000 miles on it. I've contacted hyundai motors and have taken it to the dealer with no results. Hyundai assigned me case worker angela godbey (714) 965-7049 she closed the case 8/23/17, but not without giving indication that the problem is a manufacturers installed defect. |
Vehicle Mileage at Failure | 2900 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NORTH AUGUSTA, SC |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |