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2011 Hyundai SONATA Steering Problems, Complaints and Defects

Issue ID	878467
Internal NHTSA #	10422514
Manufacurer	HYUNDAI MOTOR COMPANY
Brand	HYUNDAI
Model	SONATA
Model Year	2011
File date	27/05/11
Component	STEERING
Product type code	VEHICLE
Description of the problem	I purchased a hyundai sonata limited 2. 0 turbo and took delivery on may 27, 2011. During the following weekend, i noticed it has a discernible pulling-left steering defect at all times, which becomes dramatically more noticeable, and dangerous, at speeds above 50 mph. I returned the car to the dealer to correct this defect on june 6, 2011 without success. A second attempt by the dealer to correct this defect during the week of june 17-24, 2011 was also unsuccessful. I brought the car to the dealer a third time on friday, july 8, 2011 at the request of the service manager. He drove the car and pronounced that the dealer had made all the factory adjustments it can make, the car now meets all factory specs, this model has ? Sensitive? Steering and our car will not drive differently. I contacted hyundai consumer affairs at 800-633-5151 on monday, july 18, 2011. I spoke with an employee who assigned me case # 4472765 and advised i would be contacted by a special representative. The representative called, confirmed all facts of the defect and said the dealer will contact you for further action. I received no contact from the dealer or the special representative. The special representative refused to return our calls on 8/8/2011 and 8/15/2011, so i contacted hyundai consumer affairs (again) at 800-633-5151 on wed, aug 17, 2011. I spoke with an employee about case # 4472765. He advised that as of august 15, 2011, hyundai had issued a sonata service campaign (recall) # 927, and i should contact the dealer for an appointment to repair the steering problem. I called the dealer and was connected to a service adviser, who looked for service campaign #927. It was not in her system yet for our vehicle vin#, but she found information in her system that described 927. She said she would check her system daily for updates and call me when it was available. 8/29/2011: i've received no recall letter from hyundai and the dealer refuses to act until hyundai authorizes action.
Vehicle Mileage at Failure	60
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	ST CLAIR SHORES, MI
VIN pattern	5NPEC4ABXBHXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	50
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KMHTC61EAFU250448 KNDJN2A21G7026320 1FTYR44U78PA07222 1GKKNULS9HZ243588 1FMSK7FH3LGB07110 1FAHP3E24CL370838 VF1RFD009JC250378 TMBJG7NE1E0015711 JK1AFEC145B500919 XWEKU814DKC008163 TMBLB25L7C6040499 W1NKJ5GB9RF071646

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2011 Hyundai SONATA Steering Problems, Complaints and Defects, Recalls and Failures

2011 Hyundai SONATA Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?