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2016 Hyundai TUCSON Power Train Problems, Complaints and Defects

Issue ID	1298200
Internal NHTSA #	10884311
Manufacurer	Hyundai Motor America
Brand	HYUNDAI
Model	TUCSON
Model Year	2016
File date	11/07/16
Component	POWER TRAIN
Product type code	VEHICLE
Description of the problem	About mid-may of this year my husband experienced loss of acceleration (as if in stuck in neutral) at a red light. The car was in drive, the car revved to 3500-4000, but the car rolled backwards. The car was without power for about 10 seconds then terrifyingly lurched forward as though slipping in and out of gear. We took the car to the dealership on 06/21/2016 and were told that our car needed a software update and all the adaptive values were reset. We took our tucson back. On 07/07/16 in rush hour traffic, our tucson lost acceleration/power again when pulling away from a busy red light. The engine just revved up to 4000+ rmp, rolled backwards and had no power or forward acceleration. The car was in drive and the loss of power was about 20 seconds. We immediately called our dealership service advisor and were instructed to bring our tucson in immediately. Our car was kept for several days and on monday morning, july 11th i received a call stating that the technician was unable to replicate the loss of power and no error messages were identified and "that was just how the dual transmission (dct) functions". I picked up my car, drove about two blocks away from the dealership and lost all acceleration/power again when attempting to turn right onto a busy street from a stopped position. This time the loss of power was a full 45 seconds or more. The engine revved to over 6000 rpm and sputtered, slipping in and out of what felt like neutral, it was terrifying and i was almost hit! I immediately returned to the dealership and demanded that someone test drive with me but unfortunately it did not replicate the issue. I was told that the service supervisor would be looking at my car. The loss of acceleration/power is a very dangerous problem and we do not feel safe driving our tucson. The dealership seemed completely at a loss as to what could be the problem.
Vehicle Mileage at Failure	8700
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	AUSTIN, TX
VIN pattern	KM8J33A2XGUXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF34HRHRH55181509 WDB4633482X268843 NMTEX16R30R001779 WBAWC33517PD06524 JKALE500AAA062902 5TFHW5F10JX757732 VF32AKFWF41874590 WDDHF3HB5AA120934 SHSRE5750BU014131 5NPDH4AE6FH634453 WBANJ51080CV05567 WDDJK7EA1DF019254

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2016 Hyundai TUCSON Power Train Problems, Complaints and Defects, Recalls and Failures

2016 Hyundai TUCSON Power Train Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?