Issue ID | 1495583 |
Internal NHTSA # | 11124703 |
Manufacurer | Hyundai Motor America |
Brand | HYUNDAI |
Model | TUCSON |
Model Year | 2016 |
File date | 06/09/18 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | A few months after purchasing the vehicle in april 2017 i took it in for service and complained about a hesitation in acceleration. I informed the dealer that the problem occurred in normal driving mode and was worse in eco mode. The dealer checked for the latest tcm update, said it had the recall update installed and said that all was ok and don't drive in eco mode. On a number of occasions since then, the vehicle continued to exhibit hesitation sporadically in regular mode, but also had a more serious fault. A number of times at busy intersections, the vehicle refused to move for a few seconds. This became a panic situation as the vehicle was momentarily "stalled" in oncoming traffic when making left turns. I reported this to the dealer service and they again checked and said the vehicle has the latest tcm update. Subsequently i have noticed that the car has occasional hesitation but have not had the more serious "refused to move" situation. Since it is a sporadic problem i have grave concern that it could happen again. The dealer advised me to call hyundai customer service. After speaking to a customer service specialist today i received two offers; trade your car in for whatever the dealer offers with no hyundai co. Assistance, and information about how the dual clutch transmission works. So i am supposed to accept that i made a mistake in buying my 4th hyundai and hyundai made no mistake, or i am an ignorant fool who needs to educate myself. I was offered a gift card to placate myself. Really? I put myself and my family at risk for a gift card... This is unacceptable as hyundai is not acknowledging their engineering and manufacturing problem and the danger that this flaw entails. If a serious accident happens as a result of this problem they will be on the hook for much more than a gift card. |
Vehicle Mileage at Failure | 6000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WILLIAMSVILLE, NY |
VIN pattern | KM8J3CA23GUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |