Issue ID | 1510177 |
Internal NHTSA # | 11144631 |
Manufacurer | Hyundai Motor America |
Brand | HYUNDAI |
Model | TUCSON |
Model Year | 2017 |
File date | 01/09/18 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Since shortly after purchase, the vehicle's backup camera has experienced blacking out after the initialization blackout with regular frequency. When putting the car in reverse the screen initially shows a black screen until the camera intializes. Then the picture of behind the vehicle shows, followed by the backup guide lines. With the vehicle in motion in reverese the camera will again periodically turn black obstructing the view of the driver. The vehcile has been brought in multiple times for repair but the service departemnt frequently says they cannot replicate the issue. After getting hyundai north america involved the service department took it in again. This time we were able to replicate the issue. The rear camera was replaced but this did not resolve the concern. Upon return to the service department including an open ticket with hyundai's technical service line, the service department thought they had replicated the issue but only saw the initialization black out at which point they claimed this is as "works as designed". This was not the issue, the issue is once the system has loaded and the vehicle is in motion it blacks out causing a safety issue when backing out onto streets and in busy parking lots. |
Vehicle Mileage at Failure | 18000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | FRAMINGHSM, MA |
VIN pattern | KM8J3CA20HUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |