Issue ID | 1705109 |
Internal NHTSA # | 11375250 |
Manufacurer | Hyundai Motor America |
Brand | HYUNDAI |
Model | TUCSON |
Model Year | 2020 |
File date | 18/11/20 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I was informed of a recall for the abs system for my hyundai tucson 2020. I was directed to their website to schedule an appointment for service, which i scheduled at hyundai of long island city in new york. Once i arrived at my scheduled time for this specific issue and after waiting 30 minutes to even speak with a service representative, i was told there is a backorder of the required parts to fix this issue and it might be another 2-3 weeks. I was told i need to call them to check in to see if parts are in. I find it unacceptable that i was allowed to make an appointment for an urgent issue, only to be told it can't be fixed. I should not have to call back several times in the following weeks to keep asking if their parts are in. I also asked for a loaner vehicle and they said they don't have any. I find the handling of this important safety recall to be negligent and is putting me at further risk while i wait for the required safety repairs. I have attached a photo of the recall notice i received in the mail. As well as screenshots of the online scheduling service. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ASTORIA, NY |
VIN pattern | KM8J3CA49LUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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Was defective tire repaired? | |
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