Issue ID | 1036989 |
Internal NHTSA # | 10562427 |
Manufacurer | Nissan North America, Inc. |
Brand | INFINITI |
Model | Q50 HYBRID |
Model Year | 2014 |
File date | 08/01/14 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | On january 8, 2014, i was scheduled to bring my q50 for service for various issues and pick up a loaner. That am it was about 3 degrees f in chicago. When i started the car, i saw a series of warning lights, including dynamic control, seat belt light (my seat belt was on), master warning light, malfunction indicator light, brake warning light, direct response hybrid system warning light and one unidentified light. I live 3 miles from the service center and had no choice but to head to the dealer to drop off the car and pick up my loaner. The car seemed to operate normally at first. After 5 minutes in slow traffic, i saw the "chassis control system error" appear. I was now about 1. 5 miles from infiniti. I made it 1 mile from the shop when the car just stopped on the road. It would not move but the heat and radio were still working. Then a warning light came on that said "warning shift to park." i shifted to park and was then able to put it back in drive and move once again. Every time i slowed to a near stop, the car would die again and ask me to put it in park. I was able to limp the car to within 3 blocks of infiniti when it stopped and could not be restarted. The car was now stuck on halsted st. During chicago rush hour. Two guys in a truck pushed my car to the side of the road. I called infiniti and they picked me up and gave me a loaner. I photographed the screens with the warnings. Its now january 31st and the car is still not ready. I was told that the transmission had to be replaced and it was coming from japan. Car to be ready february 4th, 28 days after it died on the road. I filed a complaint with infiniti consumer affairs and have been given a complete run around. They said they were considering a buyback but 3 plus weeks into the process i was told they will not buy it back. I don't feel safe in this car and must sell it for a large loss. |
Vehicle Mileage at Failure | 6348 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | CHICAGO, IL |
VIN pattern | JN1AV7ARXEMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 02/07/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | 10 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |