Issue ID | 1205322 |
Internal NHTSA # | 10745200 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 16/02/15 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Purchased 2015 cherokee in january, 2015. First recall in feb 2015. Software update for transmission and rapid response transmittal. Shifting problems started shortly after update. Hesitation from a stop; delayed start and then "takes off"; surging forward without foot on gas; shifts up when coming to a stop with foot on brake; clunking noise started at 7000 miles. Took it in for recalls on airbag and radio security and told dealer about transmission issues. Was originally told they would have jeep for 2 hours. 7 hours later they called to tell me they did several software updates (ptu, rdm, dtcm, pcm, bcm); when i went to pick it up i asked for details on each update. Frustrated when i was told it would "take some time for the car to learn my driving habits." i asked, "what happens when i am teaching my kids how to drive (twins that will be driving in a month)?" the service tech told me that "the transmission would be really confused." i expressed my concern for safety. Told him i never know when it is going to accelerate on its own or hesitate with a 5 second or longer delay. I asked how that could be safe when teaching kids how to drive. He didn't have an answer. Just said, "i understand your concern." i have only driven it about 20 miles since the updates. Now it shifts quickly through the first 3 gears, still hesitates, and rough shifting. Keeping detailed records now. I've had my jeep for 7 months (7000 miles) with 3 actual recalls, and 6 software updates that weren't recalls, just performed based on my complaints. The issues with this transmission are a safety hazard, especially when sitting at an intersection waiting to make a left hand turn and never knowing how the jeep will respond... This isn't safe for an experienced driver. How can anyone safely put a new driver into a car that has these types of issues? |
Vehicle Mileage at Failure | 1254 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | STOW, OH |
VIN pattern | 1C4PJMCS0FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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