Issue ID | 1187205 |
Internal NHTSA # | 10722129 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 03/04/15 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | 4/3/15 transmission recall work completed. 4/25/15 car would not shift properly. Email of notification from jeep at time light came on read: malfunction indicator light indicates your vehicle needs service, prolonged driving could cause damage to the engine control system. Car taken to local dealer 4/25/15-5/8/15 transmission replaced. 5/13/15-5/15/15 no power steering, abs and no 4 wheel drive available dashboard lights on. No email from jeep stating lights on. Email from jeep had been automatically sent at time engine light was activated. When service person was informed he said it was because battery had been disconnected for transmission work and i'd have to reload app. Service center states no history of dashboard lights on but did have history of a loss of communication. This is why the car had stopped email notification to me. The car no longer is communicating with it's programmed computerized parts ie; it's doing whatever it wants. 5/14/2015 contacted jeep given case mngr[xxx]contact number 1-800-763-8422 ext [xxx], email rf1017@chrysler. Com case#[xxx]. [xxx] informed me he would send case in for review. 5/19/15 abs and traction control dashboard lights on. Pictures taken of dashboard with lights on because of history of loss of communication indicated. Car no longer recording dashboard lights on and service department keeps telling me no light indicator on. 5/20/2015 sensor replaced. 5/20/2015 call to case mngr no answer or call back from casemngr. 5/22/2015 abs and traction control dashboard light on. Jeep emailed me at time of dashboard light on. I did not reload app as instructed. Car started communicating again on it's own. 5/22/2015 jeep informed me no refund, no replacement. They want to continue to fix it. This car is not safe. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 5601 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | PAW PAW, MI |
VIN pattern | 1C4PJMDS6FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |