Issue ID | 1327828 |
Internal NHTSA # | 10917476 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 01/12/14 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Purchased vehicle nov 2014, shortly after i noticed it would shift irregularly and the vehicle tended to cruise on its own when off the gas. What made me take to the dealer was i noticed that when coming to a stop, the rpms of the engine will increase and cause the car to start going faster while applying the brakes. So i took to the dealer. Dealer did not investigate the issue. They preformed software updates. None fixed the issue. Time passed, the jeep started to develop more noises in the transmission, it started to put gears harshly so i took it to the dealer again after it continued to do the same issues. Dealer claimed there was an issue with the transmission and it was replaced along with updates. New transmission and same issues. Jeep tries to cruise when off the gas, tries to accelerate when slowing or braking, rpms go up when slowing, noises coming from the transmission, irregular shifting, does not feel like a new car. Took to the dealer about 3-4 more times since transmission swap for software updates and nothing got better. The jeep is actually getting worse. Now it has starting slamming in gears when coming to a stop, has some sort of wobble when accelerating, noises from the front (sounds like clutches slipping or something) and dealer has no fix. I had a ride along with dealer rep and they claim its normal for the vehicle, that its software and i must wait for updates. It is now oct 20, 2016 and i have lost countless time and money trying to get this jeep correct. I have tried to get the dealer to give me my money back and they do not. I opened a case with fca when transmission was swapped and they have not helped to get out of the car. Why should i be stuck with a faulty and dangerous vehicle? Fca and dealer should be held responsible for the sale of a faulty vehicle and refund me in full. The vehicle should be considered a lemon from day one |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MANASSAS, VA |
VIN pattern | 1C4PJLCB3FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
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Dealer's name | |
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