Issue ID | 1362989 |
Internal NHTSA # | 10965777 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 08/12/15 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I purchased a 2015 jeep cherokee trailhawk in february of 2015. It was running fine until i took it in for a recall and a software update. When accelerating from a stop or yield, the jeep hesitates then it will lunge forward. On december 8, 2015, i took the jeep in for a recall, there was also a software update. After that date my vehicle was never the same. Prior to december 8, 2015, i had no complaints about the transmission. We have taken the jeep back to the dealership december 29, 2015, february 12, 2016, may 23, 2016 with our concerns being completely ignored. In june of 2016 i contacted chrysler and was instructed to take my jeep back to the dealership. The dealership had my jeep for 2 days and i was told the problem was fixed. It was not! It continues to lunge forward. I no longer drive it on the highway because when i am merging into traffic, it hesitates and i have had to pull off to the shoulder. I would like to be able to enjoy the vehicle that i have invested so much into. After being told by the mechanics and the manager of the service department, that i just don't know how to drive.... It is good to know, i am not the only one with this problem and hopefully it will soon be fixed |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | PORTAGE, IN |
VIN pattern | 1C4PJMBS2FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |