Issue ID | 1438937 |
Internal NHTSA # | 11062211 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 11/01/18 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Bought car new from an authorized jeep dealer. Within a couple of months started getting recall notices. The first time, it took a week to re-program the transmission software because the dealer's service department was overwhelmed. No loaner car provided. Was told by dealer that "this is how they work the "bugs" out. "abrupt" gear shifting and "sluggish" performance not resolved. At six (6) months transmission was completely replaced with new unit by a different dealer. Took another week to complete, and as a "warranty claim" no loaner car provided. Was told by dealer that most owners were getting only two (2) more months use out of this model. And, that "chrysler/jeep will be happy to get this one back for research and development". "abrupt" gear shifting and "sluggish" performance continued. At 2. 9 years, just before warranty expiration, "check transmission" sensor replaced and reprogrammed. "abrupt" gear shifting and "sluggish" performance not resolved. "growling" and "sighing"noises began just after warranty expiration (9/17) and have become more pronounced. Latest issue is that the transmission seems to "fall out of gear" causing sudden and unexpected stopping of the vehicle when slowing at red light or "stop" sign. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | STAFFORD, TX |
VIN pattern | 1C4PJLDS3FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Vehicle speed | |
DoT tire identifier | |
Tire size | |
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Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
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Dealer's state code | |
Dealer's ZIP code |