Issue ID | 1564863 |
Internal NHTSA # | 11208027 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 12/05/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | The transmission in the vehicle has been an issue since i bought the vehicle new. It hesitates and eventually jerks forward when attempting to climb a hill, and the transmission doesn't gear down properly when going downhill. I've returned it to the dealer for software updates in the past but haven't seen a difference. Now i have an alert for "service shifter" appearing, with the shifter lights all illuminated. I've called the dealer multiple times, and finally was able to get a service appointment, but the appointment is a month away because they're so backed up. I asked the service rep whether this could be a hazard and was told the vehicle may not go into gear so the vehicle could leave me stranded. A month for a service appointment, really?? This is a serious hazard and now i'm trying to figure out what do to about an upcoming vacation planned, which happens before the service appointment. I'm also worried about the appointment itself, and what will happen to the car afterwards, since i've read online comments about worsening conditions after cars have been serviced. The "service shifter" message had been appearing periodically but now (starting 5/12/19) it's coming on during almost every drive. |
Vehicle Mileage at Failure | 38000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | VINTON, VA |
VIN pattern | 1C4PJMCB9FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 60 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |