Issue ID | 1598670 |
Internal NHTSA # | 11253767 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 21/08/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | "service shifter" message came on screen and all gears (prdn) light up red. Vehicle slowed down to a complete stop in middle of two way traffic. Then, another message appeared "to shift vehicle must be stopped" and engine cut off after can no longer accelerate. Have to turn off engine and turn it back on by removing key completely from ignition and starting it again. Very scary. This has happened multiple times. First time, it was inside of a parking lot driving in circles looking for a parking spot. Second time while turning left at a two way intersection... Car stopped midway into oncoming traffic, third time was also turning left (coincidental) after crossing over into oncoming traffic and safely reached the street i was turning into, but vehicle slowed down completely in transit to said street and could not accelerate anymore... Was going at a base speed of maybe 3-5 mph. Took it to dealership first time and they said it was a system update issue. It was not because issue occured again. Car is in shop again now and they said have to replace prndl switch. Not sure what that is. I saw a recall done for a very similar issue on the 2014-2015 jeep cherokee, recall code is chrysler s55. But dealer said my car is not a part of that recall. Please research issue. I have come across 30+ forums online where 2015 jeep cherokees are experiencing this same "service shifter" issue. There has to be a recall done. I have a video of issue. Please reach out to me for more info. |
Vehicle Mileage at Failure | 37000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CARROLLTON, TX |
VIN pattern | 1C4PJLCB9FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 10 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |