Issue ID | 1608438 |
Internal NHTSA # | 11267210 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 28/09/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Service shifter message appears on dashboard. Took car to jeep dealer for service. Advises there is a service bulletin out on this issue but no recall yet. Tsb 08-054-18 rev a issued sept 2018. Remedy is to replace the shifter bezel display and shifter wiring harness. Dealer advised that this would not be covered under the 5 year powertrain warranty. They said the shifter is not part of the powertrain ? My car is 4 years old and the bumper to bumper ended at 3 years. They expect me to pay for these repairs myself. Car only has 39,000 miles on it. How can this not be part of the powertrain ? It controls the transmission. Repair cost approx $530. 00 dealer still has my car. They advise parts are on back order and it would be 3 weeks before they came in. They advise car is not safe to drive and i would need to rent a car. For 3 weeks+. This would cost me several hundred dollars. I have read this is a common issue with jeep cherokees from 2014 to 2018 with the 9 speed automatic transmission. Many people have already filed complaints with ntsb and are wanting a recall issued. Please investigate this and issue recall. Also please investigate how fca (fiat chrysler) can classify the shifter as not being part of the powertrain. That is a real stretch so they don't have to pay for the work on cars over 3 years old. Thank you,. |
Vehicle Mileage at Failure | 38900 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | SAINT CHARLES, MO |
VIN pattern | 1C4PJMCS9FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |