Issue ID | 1622323 |
Internal NHTSA # | 11282771 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 23/11/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | This is follow up to previous complaint 11281573: dealer received jeep via tow and found stuck in neutral as i described. Let sit overnight and dealer indicates jeep will only go in reverse, later in day second try jeep drives fine and no codes to report a problem to fix. Cannot identify failure since no "codes" were available in system. Dealer drove vehicle several times without problem of going into neutral occurring. I picked up vehicle and drove home. Next morning while making a signaled left turn no city street, jeep goes into neutral, coast to adjacent parking lot crossing over one lane and stop. Vehicle engages into drive so i proceed. Returning home a few minuets later and at about 50 mph jeep again goes into neutral, i remove foot off accelerator but engine accelerates to about 5500 to 5800 rpm as i coast to side of road (quite shaken at this point due to accelerated engine). Check engine light comes on during this episode. Wait a few minuets to calm down and restart jeep. Transmission engages and return to dealer. Dealer finds code is due to difference between wheel speed and engine speed- not transmission related. Several service techs drive jeep throughout the day without problem. Later in day driver experiences neutral condition 3 times while test driving- still no codes to id problem. Adviser contacts mopar extended warranty (max care unlimited mileage) but cannot get auth to repair without "codes". Dealer has opened a "star case" with factory. |
Vehicle Mileage at Failure | 127217 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ESCONDIDO, CA |
VIN pattern | 1C4PJMDS6FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 50 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |