Issue ID | 1680441 |
Internal NHTSA # | 11343739 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 07/07/20 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2015 jeep cherokee. The contact stated that the power transfer unit (ptu) service light was illuminated. The contact took the vehicle to oxendale chrysler dodge jeep ram (920 az-89a, cottonwood, az 86326, (928) 634-3656) and the contact was informed that the vehicle was included in nhtsa campaign number: 20v343000 (power train) which was a software update. The contact stated the service light remained illuminated and was taken back to the same dealer to be diagnosed. The contact was informed that the ptu needed to be replaced. The contact was informed that the replacement of the ptu was not included in the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the vin was not included in the recall. The manufacturer opened cases on the failures. The failure mileage was 95,442. *ln the consumer stated that the claims were declined by jeep. *as |
Vehicle Mileage at Failure | 95442 |
Number of Occurences | 1 |
Source of the issue | HOTLINE VOQ |
City and State | COTTONWOOD, AZ |
VIN pattern | 1C4PJMBS4FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | FWD |
Transmission type | AUTO |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |