Issue ID | 1728849 |
Internal NHTSA # | 11399110 |
Manufacurer | Chrysler (FCA US, LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 14/11/20 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | After the recall 20v-343 in aug of 2020 the vehicle exhibited the following in november while drive over 55mph. The mil light came on, could feel the power train switched to rear wheel drive and once pulled over the computer locked the transmission into park. The engine continued to run, the brake lite lit and the display reported error of "service transmission". We could no longer shift the transmission. Later the dealer reported metal shavings in the transfer case called ptu along with a substance like clutch material. On replacement we were charged $3,200+ with a delay of several months and two ptus were order as the replacement didn't make it out of the shop. On request to fca they denied the reimbursement as listed in the recall as a "field service" we submit the paper work identifying the vin tied to the recall, the service work describing the damages and an image of the dash configuration at the time reflecting the intended purpose of the software patch as outlined in the recall. |
Vehicle Mileage at Failure | 60178 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAINT PAUL, MN |
VIN pattern | 1C4PJMBS7FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |