Issue ID | 1207290 |
Internal NHTSA # | 10746621 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 08/05/15 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | While driving, the navigation system failed, leaving only the arrow pointing in my direction of travel. This continued for over three hours. When stopped for lunch, i returned to vehicle and when i restarted the navigation system returned to normal. I took the car into the dealer who said that the current radio/navigation system had two software updates due. They were installed, completely locking up the radio/navigation system. The dealer took over three hours to correct problem with their top computer person. The vehicle was never the same. The backup camera failed, the dashboard display would lock out and other electronic malfunctions plagued the vehicle. The whole radio/navigation system was finally replaced after three months of trial and error. At this time, the vehicle seems to be functioning properly. However, one employee at the dealer told me this. Jeep has at times been installing refurbished radio/navigation systems in their new vehicles when they run short of new parts. This could explain why the software updates were not compatible with the older radio/navigation system. How can a manufacturer install refurbished parts into a new vehicle? To me, this is not only a safety issue but a consumer fraud issue. |
Vehicle Mileage at Failure | 2500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GREEN VALLEY, AZ |
VIN pattern | 1C4PJMBS7FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |