Issue ID | 1710734 |
Internal NHTSA # | 11383223 |
Manufacurer | Chrysler (FCA US, LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 15/05/20 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Around may 2020 i was contacted by jeep for a recall i had no idea about; got her in quick for the ptu input spline. There were no issues before this. The update was atempted but not completed. From there, i expereinced several issues. Problems started with alerts displaying for no reason while in motion and stationary. Took her to another dealer where they updated the software/looked at the power train. When "finished" i pulled out to my jeep makng a popping noise and rough drive. When i parked, there was fluid spilling out of the differential and splattered over the rear of the jeep. The dealer stripped a plug; wasnt seated correctly and popped off from pressure. Since then, i have had several other issues concerning the drivetrain to inclde hard jumping into gear (especially into 1st from a stop), rough down shift, and transfer case damage. Most recent issue is hard shift into drive and radiator leak. I did take her in before my powertrain warrany ran out but there was apparently no issue - they only drove it a few miles. I attribute all issues to incomplete maintenece and unknowledgable staff. The main issue being computers; when not serviced properly, a chain reaction occurs througout components. An issue can arrise where you least expect it. I contacted national level jeep for help; no avail. |
Vehicle Mileage at Failure | 60000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAN ANTONIO, TX |
VIN pattern | 1C4PJMBS3FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |