Issue ID | 1702288 |
Internal NHTSA # | 11373199 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2015 |
File date | 26/10/20 |
Component | WHEELS |
Product type code | VEHICLE |
Description of the problem | On a sunday the 25th october my vehicle was parked at home getting ready to go to the shops didn't want to go forward but it was automatically reversing. It changed to low gear and didn't wanna increase speed above 40km/hr, it deactivated all sensors. It lost power and started jacking but was only reversing. I called jeep sa sandton on monday as it did the same thing they said it must be town must towed. On arrival i was told m vehicle has ptu problem, it is not transmitting power to the front wheels. And i need to pay for replacement of ptu. I asked what causes this ptu, the service girls said she doesn't know. I googled and discovered that my vehicle was recalled for this ptu software update because these cars experience this problem. But no one informed me despite that my car went for a service with jeep in may. The dealer and fca johannesburg is refusing to fix the damage and to update the software, the car has been with them for 2 weeks, and i am told i need to pay, while the information is clear that the recall was worldwide, and irrespective if your car is still under warrant or not the ptu needs to be updated and replaced by dealer free of charge. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MAFIKENG, SD |
VIN pattern | 1C4PJMFS1FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |