Issue ID | 1468943 |
Internal NHTSA # | 11097197 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2017 |
File date | 01/05/17 |
Component | POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSIT |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2017 jeep cherokee. While accelerating from a stop, the gear shifted abruptly and caused the vehicle to jerk. In addition, the "service the shifter" indicator illuminated. The failure recurred several times. The vehicle was taken to leith chrysler jeep (5500 capital blvd, raleigh, nc 27616, 919-872-5500) where the technician updated the computer system, but the failure recurred. The vehicle was taken back to the same dealer where it was diagnosed that the gear selector bezel and harness needed to be replaced. The manufacturer was made aware of the failures and stated that they would contact the dealer. The contact also stated that the manufacturer promised to get back with her within twenty-four hours. The vehicle was not repaired. The failure mileage was approximately 3,000. |
Vehicle Mileage at Failure | 3000 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | CLAYTON, NC |
VIN pattern | 1C4PJLCB7HWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |