Issue ID | 1507001 |
Internal NHTSA # | 11141918 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2017 |
File date | 16/10/18 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Tl* the contact called on behalf of the driver who leases a 2017 jeep cherokee. While driving 55 mph, the vehicle stalled and the service shifter warning indicator illuminated. The vehicle was able to be coasted to the side of the road. The vehicle was towed to merrick dodge chrysler jeep (located at 3614 sunrise hwy, wantagh, ny 11793, (516) 868-4400) where it was diagnosed that the battery and the shifter needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to merrick dodge chrysler jeep where it was diagnosed that the software needed to be updated. The vehicle was repaired, but the failures recurred five times. The manufacturer was notified of the failures twice and provided case numbers: [xxx] and [xxx]. The approximate failure mileage was 4,000. *dt *js parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *js consumer stated shifter was replaced twice & chrysler was notified 3rd time. Updated 12/06/18*jb |
Vehicle Mileage at Failure | 4000 |
Number of Occurences | 4 |
Source of the issue | CONSUMER LETTER |
City and State | DIX HILLS, NY |
VIN pattern | 1C4PJMDS8HWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 22/05/17 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | MERRICK DODGE CHRYSLER |
Dealer's telephone number | 516-868-4400 |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |