Issue ID | 1697119 |
Internal NHTSA # | 11364154 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2017 |
File date | 06/10/20 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | 2017 jeep cherokee. The service shifter comes code comes on driver dash panel display. Brought to dealer within 1st two weeks of purchase of of a certified pre-owned vehicle with under 20,000 miles. Dealership initially wasn't able to replicate the issue and therefore the issue was not addressed. Within a few days, issue happened again. Brought back to dealership and they found the error code. However, after a few more weeks, the issue occured again and then they were able to finally say it was under warranty and would be fixed and that it was a shifter issue. Now, months later, while driving, the car just stopped with a shifter error on the dash. I was able to pull over and stop the vehicle and re-start the vehicle after a few attempts and the code is no longer there. We immediately called the dealer and garaged the car for almost one week until the appointment. " the car was taken to the dealership and i am now told it is still a shifter issue and that it is not under warranty. I am not sure how this is not covered under a powertrain warranty. The car lost power while were driving. Luckily, we were only in our neighborhood. I am concerned that the shifter is faulty and even if paying out of pocket will not rectify the issue. There are lots of similar reports file here on the nhtsa site for the 2017 jeep cherokee. I would like this documented here in the event there is a safety recall or future incident with this vehicle. The dealership was central in norwood, ma |
Vehicle Mileage at Failure | 36000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NORFOLK, MA |
VIN pattern | 1C4PJMCB2HWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |