Issue ID | 1685325 |
Internal NHTSA # | 11351451 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2017 |
File date | 01/07/20 |
Component | SUSPENSION |
Product type code | VEHICLE |
Description of the problem | While flat towing my jeep behind my motor home from antioch,to crescent city ca on july 1, 2020, i was thirty five miles from antioch, when my jeep started swaying severely left and right and bouncing. I thought that i had two blowouts on the right rear of the motor home. I had to slow down to two miles per hour until i could pull off the hiway. I had to dis-connect my jeep from the motor home and put it in drive mode. When i did this my light on the dash said check engine light. I called the jeep dealership in petaluma and they told me to bring it in t they said the brain in the computer went dead and they had to re program it. I then had my wife drive the jeep and follow me behind the motor home 315 miles to crescent city ca. It took a couple of days and i drove 21 miles into brookings or i told the jeep dealer about the sever swaying and bouncing and the service tech gave me a copy of a star online publiation case #s1823000010. The release date of 03-09-2018. Vehicle issue explains about my jeep. It explains that i need a kl-flat tow kit p/n68321424aa tsb08-022-16. This kit allows the electric power steering to active and separate from other systems during flat tow. This kit costs $132. 00 plus labor of $390. 00. I bought my jeep in february 2017. The star online publication is dated one year and one month after i bought my jeep. There never was a recall on my jeep and i am wondering why. I have been dealing with the service manager and they have refused to pay to install the kit. I plan on leaving 10-01-2020 my wife will have to drive the jeep 375 miles behind my motor home. I will be dealing with them when i get home. Please let me know after you investigate this if it should be a recall item my vehicle is a 2017 jeep cherokee latitude with active drive ii |
Vehicle Mileage at Failure | 16070 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ANTIOCH, CA |
VIN pattern | 1C4PJMCB6HWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 50 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |