Issue ID | 1532781 |
Internal NHTSA # | 11172460 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2019 |
File date | 25/09/18 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | When a phone call comes in the ringer volume is at maximum volume. This is heart stopping, making me jump. I am forced to quickly turn the volume down which, when in traffic, is very distracting and potentially dangerous. I have read online of others having this issue, with no resolution. Even though i turn the volume down, the next time the volume is right back up at maximum. There is no way to avoid this. I also have the issue of bluetooth calling being useless. Although i can hear the other party they cannot hear me. The system also makes a very loud popping static noise whenever i use the bluetooth system, either at the beginning or end. I am afraid this will damage my vehicles speaker or stereo system. I have had the vehicle to my dealer numerous times and they were able to recreate the issue. We even tested on another cherokee and the issue did not occur for me in this vehicle. The dealer did a software update that did not help. Then they were told jeep was coming out with a software update that would help. After 3 months they told me the update was in, so i dropped my car off again. The next day i was told that the update was corrupted and that jeep informed them not to run the update or there would be new problems. So my car went to the dealer again for no reason. This has been a huge inconvenience for me for months now. I also had an issue with the radio rebooting while driving, for no apparent reason. I also experienced an issue with the radio displaying nothing but colored lines and eventually going black all together. This was hopefully fixed by an update but that still remains to be seen. Overall, this jeep has had me going back and forth to the dealer starting about a month after i bought it. |
Vehicle Mileage at Failure | 1200 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CATASAUQUA, PA |
VIN pattern | 1C4PJMDX1KDXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |