Issue ID | 1724673 |
Internal NHTSA # | 11396173 |
Manufacurer | Chrysler (FCA US, LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2019 |
File date | 05/02/21 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Our 2019 jeep cherokee limited has just over 12k miles. The instrument cluster (dashboard, radio screen display, and gear shift lights) go black or dark grey, and we have nothing displayed - speedometer, gas gauge, climate controls, messages, or any other safety information. We are just driving along, and the instrument cluster just quits working. This has happened four times now. Three times the display came back on after several minutes, once after stopping the car and restarting, while one other time it did not work again until we started the car the next morning. This is a serious safety issue, because we are driving without any vital information. We have taken our jeep to two different dealerships who did not fix the issue because they said there were no error codes displayed. They stated we would need the jeep at their dealership indefinitely and they would need to drive it every day until it happened while at the dealership. We even pointed out to the dealerships that there was already a recall on 2019 jeep cherokees for the instrument cluster failing, but they said ours was not one of the jeeps in the recall. If you google "2019 jeep cherokee dashboard display problems" or something similar, you will find dozens of complaints about this issue. |
Vehicle Mileage at Failure | 12600 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HICKORY, NC |
VIN pattern | 1C4PJMDX9KDXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |