Issue ID | 1561180 |
Internal NHTSA # | 11205238 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | CHEROKEE |
Model Year | 2019 |
File date | 23/04/19 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | The problem is a smudge on the drivers side at eye level when the wipers returned to the original position. We replaced the wipers first with the most expensive we could find and that did not fix the issue so that is when the dealership benny boyd of lampasis replaced the windshield under warranty. This did not fix the problem but it did became worse with the new windshield and now there were streaks, so we brought it back and they replaced the expensive wipers with oem wipers and still it did the same. We were advised by our service manager christopher weir to call chrysler @ 800-992-1997 and start a star case, the case number is or was 58366091. The case opened and supposedly looked into by some engineers per the conversation of the case manager @ chrysler. The response we received back from the case manger was that it was the characteristic for this vehicle????? I am providing a url for the jeep forum with other customers with the same complaint. Https://jeepcherokeeclub. Com/4-2014-jeep-cherokee-general-discussion/201777-windshield-wiper-streaking. Html? Amp=1. Jeepcherokeeclub. Com |
Vehicle Mileage at Failure | 4700 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | COPPERAS COVE, TX |
VIN pattern | 1C4PJMBX9KDXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |