Issue ID | 1654309 |
Internal NHTSA # | 11319603 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | COMPASS |
Model Year | 2018 |
File date | 28/03/20 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Purchased 2018 jeep compass trailhawk sport which now as approx. 28,000 miles. At approx. The one-year mark of ownership, the jeep started experiencing significant issues with the auto start/stop feature and back-up camera. With regard to the first, the vehicle will be stopped at a stop sign, intersection, etc. And the engine will turn off (auto start/stop feature), however, the engine will not turn back on at times. This is an intermittent problem and unknown what it resolves to specifically. On occasion when this fault occurs, the vehicle will display the auto start/stop light on the dash with an exclamation point next to it. In the owner's manual it advises the vehicle should be taken to the dealership for diagnostics. Owner has taken the vehicle to the dealership on multiple occasions without any explanation or remedy. Dealerships have advised they are unable to determine the source of the problem and unable to replicate it. The back-up screen is also an intermittent issue. On occasion it will work whereas other times it will simply display a black/dark screen. The text "check all surroundings" still displays on the black screen. Most recently, however, owner observed the screen showing "camera system unavailable" with the black screen. Jeep's warranty provider/administrator has been extremely unresponsive in resolving the auto start/stop issue. In many cases, we aren't even receiving acknowledgement of the videos/pictures we are sending in to their email. As of late march, owner is receiving a new back-up camera after having just driven the jeep to a dealer and requesting replacement. Owner is consistently being told to take the jeep into a dealership, as the problem occurs, but dealerships cannot figure out the auto start/stop issue. Owner is becoming fearful in driving vehicle as it seems unreliable in operating properly. |
Vehicle Mileage at Failure | 22000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ORANGE PARK, FL |
VIN pattern | 3C4NJDDB1JTXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |