Issue ID | 1500320 |
Internal NHTSA # | 11131720 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | COMPASS |
Model Year | 2018 |
File date | 20/04/18 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2018 jeep compass. While the contact was driving approximately 45 mph, another vehicle swerved towards the contact's lane. The contact depressed the brake pedal, but it failed to engage. As a result, the other vehicle crashed into the contact's vehicle. None of the air bags deployed. A white substance entered the interior of the vehicle when the crash occurred. A police report was filed. The contact sustained whiplash, upper and lower back pains, and shoulder and neck pains. Medical treatment was received. The vehicle was included in nhtsa campaign number: 18v523000 (service brakes, hydraulic), but the contact did not receive a notification. The dealer (moss brothers chrysler jeep dodge ram, 1100 s e st, san bernardino, ca 92408, (909) 884-8255) was notified of the crash and stated that they did not inspect collision damages. The vehicle was towed to the contact's residence. The insurance company was notified of the crash and had not yet diagnosed the collision damages. The vehicle was taken to a second dealer (victorville motors, 14617 civic dr, victorville, ca 92394, (760) 733-8484) for over a month while waiting for a response from the manufacturer to diagnose the vehicle. The manufacturer responded by email, which indicated that they would send a technician to the dealer to inspect and diagnose the vehicle. The vehicle was not repaired. The approximate failure mileage was 2. *dt updated 10/19/18*jb |
Vehicle Mileage at Failure | 2 |
Number of Occurences | 1 |
Source of the issue | HOTLINE VOQ |
City and State | APPLE VALLE, CA |
VIN pattern | 3C4NJCAB7JTXXXXXX |
Was vehicle invloved in a crash? | Y |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | Y |
Was medical attention required? | Y |
Was part original equipment? | |
No. of injured persons | 1 |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | Y |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | VICTORVILLE MOTORS |
Dealer's telephone number | 760-733-8484 |
Dealer's city | VICTORVILLE |
Dealer's state code | CA |
Dealer's ZIP code | 92394 |