Issue ID | 1008511 |
Internal NHTSA # | 10541944 |
Manufacurer | Chrysler Group LLC |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 29/08/13 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Incident on 8/29/13 car stalled to start- took car to dealer on 8/30/13 and they diagnosed it to be the tipm. Part was ordered but the dealer does not know when it is coming in and it is on national backorder. This tipm causes the car not to start. It took me about 5 tries to start my car- then finally it started. The car basically starts when it wants to. Called corporate 9/4 and spoke with ella complaining on the issue. She then called the dealer and confirmed that part has been ordered but does not know an arrival date. She said they will email monthly on the status of my part. I then said "monthly". She replied yes we don't know when the part will be in. I told her i am getting very agitated and that i cannot afford to pay a car note on top of a rental. I asked her what do they do in a situation when a car cannot be fixed???? Do you refund $$ give a new car.... She could not answer (basically saying no). I told her my rental will be up on saturday and i want a new one on their expense because their should be no reason for the dealer not having this part or knowing when it will be in. She advised me to call back on saturday regarding the rental. Some cars at my dealer have been waiting for this part for month. She stated that she will escalate me file with special tracking. It seems like chrysler is telling all vehicle owners this. *jb |
Vehicle Mileage at Failure | 44444 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | VALLEY STREAM, NY |
VIN pattern | 1J4RS4GG0BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | RWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |