Issue ID | 1018412 |
Internal NHTSA # | 10548958 |
Manufacurer | Chrysler Group LLC |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 21/10/13 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Upon attempting to start the vehicle, it will crank but not turn over to start. Managed to start the vehicle and drove directly to the dealership. Diagnosed with a shorted out tipm (totally integrated power module). Part is currently on back order due to the high demand from chrysler on this part. I have researched and determined that there a hundreds if not thousands of jeep owners who are experiencing the same problem. Since my car is out of warranty dealership tells me that it is on me to pay for the parts and labor to fix. Unacceptable. With this being such a widespread problem a recall should be issued and consumers not be forced to pay for a part that is clearly failing nationwide. Also, service manager at benchmark jeep in birmingham, al used an analogy of the part being a light bulb and that if you turn on a light bulb 100 times it might not turn on the 101st. Way to stand by your product!!! Something as important as the cpu that runs your car should work all the time every time. Also used an analogy of my home computer crashing. Only problem is i use apple. They make an excellent product and stand by it!! Never buying a jeep again.. |
Vehicle Mileage at Failure | 55000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | BIRMINGHAM, AL |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |