Issue ID | 1018832 |
Internal NHTSA # | 10549366 |
Manufacurer | Chrysler Group LLC |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 26/08/13 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | During the summer i was having trouble starting my jeep. By 8/26/2013 it would not start at all. I scheduled an appointment at the local jeep dealer to fix the problem. I took the jeep in at the first available time, 9/9/2013. Within two days they diagnosed the problem as being the tipm unit. They told me that the unit was not available and could not give me a time when the unit would be available. The service person at the dealership told me to contact jeep directly regarding the part. I was also told that the repair cost for the tipm unit would cost me $1,050. When i contacted a jeep customer service representative on 9/13/2013 i was told the part was on extreme backorder and it would not be a warranty item. The defective part came into the dealership on approximately 10/18/2013. I was without a running vehicle for 7 weeks. The dealership and jeep said that because i was outside my warranty on mileage only that they would not warranty the part. The warranty for the vehicle is a 3 year/36,000 mile. The mileage on the vehicle is 68,491. So i am over the warranty on mileage but under the warranty for years. In talking with the service reps they told me that this problem has occurred in cars well under the 36,000 mile threshold and they covered the part under warranty. The problem with the part is not a result of mileage, but a result of poor designed or bad manufacturing and should be covered under the warranty of the vehicle. |
Vehicle Mileage at Failure | 68491 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | YAKIMA, WA |
VIN pattern | 1J4RR6GT5BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |