Issue ID | 1148360 |
Internal NHTSA # | 10672243 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 30/05/14 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | I have received 3 recall notices regarding my 2011 jeep grand cherokee (nhtsa 14v154, 14v530 and 14v391). After receiving notice 14v154 i contacted the local dealership (larry h miller in boise idaho) and was informed that the parts were back ordered with no date when parts would be available. This information was repeated in september. Having now received 3 recalls i attempted to schedule to have all 3 resolved at the same time. However, when i tried to schedule a service, i'm told that, while parts are available, they will not order the parts until i bring my vehicle in first. When i asked why they stated that they needed the vin number. However, they not only have my vehicle information on record and i had the vin available during the call. I asked to complete the service order on the phone and was told it was "policy" to schedule service appointments only when the vehicle is present and only then will they order parts. This dealership has exceeded the reasonable amount of time to complete the repairs and is creating an unreasonable barrier to completing the services. |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | MERIDIAN, ID |
VIN pattern | 1J4RR6GT3BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |