Issue ID | 1210410 |
Internal NHTSA # | 10748931 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 15/06/15 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Jeep was taken in for the p54 fuel pump relay recall on 6/12/15. Next morning after returning from dealer, the engine would crank but not start. This problem was intermittent, and the engine would sometimes start after 15-30 minutes of trying. Eventually on 6/15/15 it wouldn't start all morning so was towed back to dealer. They couldn't replicate problem and released car back to me doing nothing. Intermittent no start continued for weeks, car taken back to dealer on 7/6/15 and they replaced win module, another component of ignition system. Next morning, 7/7/15, car would not start again. Intermittent crank/no start condition continued to occur for weeks, car taken back to dealer on 7/22/15. This time dealer spent almost 3 weeks working on the problem. First, the fuel pump relay (the recall part already replaced once) was determined to be faulty and was replaced. This didn't solve the problem, and the tipm was said to be causing the condition, and was replaced on 8/10/15. Jeep worked for a week until today, 8/15/15, while driving down a busy long island road car stalled out while driving ~30 mph. My wife and our 4 month old baby were in the car, and i was somewhat terrified. There was traffic surrounding us, and i was left with no power to the brakes or steering. Luckily i was already in the right lane and was able to put hazards on and pull over slowly without incident. If there had been a red light or sudden braking in front of me however, the situation would have been much different. After pulling over, car cranked/no start as it has previously for the past months, and did so for 20 minutes until finally started and drove it home. I have had our jeep in the shop 4 times for what seems to be the issue described in the fuel pump relay recall, but we are still experiencing the same problem! I am at my wits end, and no longer feel safe in this vehicle. |
Vehicle Mileage at Failure | 35800 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LYNBROOK, NY |
VIN pattern | 1J4RR4GG4BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |