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2011 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects

Issue ID	1608162
Internal NHTSA #	11267019
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2011
File date	07/10/19
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	I previously reported that this 2011 jeep grand cherokee (3. 6 pentastar engine) stalls without warning. The vehicle has stalled at least twice in august, numerous times in september, and already twice this month (october). What is more concerning is there is no check engine light the warns of the pending stall condition. Also, i have had the thermostat, lifters, tappets, rocker arms, cylinder head, spark plugs, and ignition coils replaced and problem seems to be getting worse. The vehicle was taken to the dealer (koons tysons corner). The dealer cannot read any active or stored codes for the stalling issue. Additionally, the shop foreman advised that it appeared to be the fuel pump. I ordered the $540. 00 fuel pump and had replaced on monday october 7, 2019 for an additional $630. 00. Ironically enough, the vehicle stalled going home and the fuel pump repair did not fix the issue. The mechanic and service advisor now say that i should replace the pcm and then the tipum if all else fails. This is an additional $3,000. 00 in estimated service that they cannot guarantee that will fix the issue. The most concerning thing is that chrysler will not be held accountable for this. I have also filed a complaint with fca, whom initially just closed the case. I then filed another one today and requested to speak with a case manager, which is pending (no faith at this point). It should also be noted that fca is aware of this issue as addressed in the recall: chrysler is recalling 188,723 2011 dodge durango and jeep grand cherokee suvs in the u. S. Because of a defective fuel-pump relay inside the power module that can cause the vehicles to "stall without warning."
Vehicle Mileage at Failure	87650
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	NANJEMOY, MD
VIN pattern	1J4RR4GG0BCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	55
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

W1KZF8GB7NB023644 KMHEC41CBEA638603 WVGZZZ7LZ8D029953 LWLYURAX0DL004241 YV1MW765272299531 KMHEU41CP5A038148 3D4GGH7D69T194635 3GCNDAEK9PG283742 3KPC24A6XME132021 WDBNG70J24A413216 3MZBM1U76GM309504 WAUZZZ89ZHA363997

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2011 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects, Recalls and Failures

2011 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?