Issue ID | 1623716 |
Internal NHTSA # | 11286784 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 15/11/19 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | While i am driving the car with my kids on the highway and suddenly the fuel pump failed due to relay failure and the car immediately stops in the middle of the highway also, sometimes the car no-start. I needed to terned the switch off for a few minutes and then it starts again. I went to the jeep service center and they recognized and confirmed it as manufacturer recall number: v62 or (nhtsa recall number: 19v-813). They said they don't know how to solve it due to "remedy not yet available" and they actually don't see any open recall on their system by the company jeep. I show them what safercar. Com says on the internet but they said they couldn't help due to lack of information and instructions from the manufacture and jeep company. I call 1-800-853-1403 but the guy couldn't help me if i am currently out of the us. I also call 1-586-274-8176 of international service but no answer or assistance. I bought the car in the us and it is now with me during my stay in israel - the company service just doesn't have a remedy or solution or jeep instructions on how to fix it. This is very unsafe to drive the car. |
Vehicle Mileage at Failure | 67000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ARUGOT ISRAEL, NY |
VIN pattern | 1J4RR6GT7BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 80 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |