Issue ID | 1637467 |
Internal NHTSA # | 11301043 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 08/01/20 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while pulling out of a garage the vehicle lost motive power. The contact was able to stop and restart the vehicle. The dealer fx caprara chrysler dodge jeep ram - watertown 18476 us-11, watertown, ny 13601 (315) 788-7400, was contacted by phone and stated that the vehicle was not subjected to a recall. The dealer was made aware of nhtsa campaign number: 19v813000 (electrical system). The dealer in turn stated that parts for the recall repair was not yet available. The manufacturer was contacted and a case was filed. The manufacturer then informed the contact that the dealer would be informed of the process for ordering the part to facilitate the repair. The dealer was then contacted and the contact was informed that there was no such process for ordering recall remedy parts. The contact was able to purchase the part from a third party however, the dealer declined to perform the repair. The vehicle remained at the dealer with the repair still pending. The failure mileage was 145,000. |
Vehicle Mileage at Failure | 145000 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | DALLAS, OR |
VIN pattern | 1J4RR4GG0BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |