Issue ID | 1641036 |
Internal NHTSA # | 11306705 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 01/02/20 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | On 1/22/20 i spoke with asma at fca regarding an issue my jeep grand cherokee is having with a fuel relay recall (nhtsa recall number 19v-813). I informed asma that my jeep has stalled without warning several times while driving- several of the times were while i was driving at high speeds on the highway. I was informed by asma that there is not a permanent fix, however because i was experiencing issues, i could take it to my dealership for a temporary fix. On 1/22/20, i took my jeep to the dealership to have the temporary fuel relay part placed on my vehicle. While at the dealership i was warned that since the part is only a temporary fix, they could not estimate how long it would be before i experienced issues again. On saturday, 2/1/20 while making a left turn my jeep once again stalled without warning while in front of oncoming traffic. Of note, when the engine stalls while driving it also causing the power steering to go out. So during this particular instance on 2/1/20 when the engine stalled without warning while making a left turn, i was forced to drive up over a curb to avoid getting hit due to vehicle deceleration and loss of power steering. All of this has been determined to be a result of the faulty fuel relay recall. I filed another complaint with tasha at fca recall department on 2/3/20. Per tasha, she states that she is going to have a case manager review my case and contact me in 1-3 business days. When i questioned tasha about the saftety of my vehicle, she suggested that i purchase a rental vehicle. When i asked if i would be reimbursed by jeep and/or fca, she stated that i would have to submit a claim for possible reimbursement. I cannot afford to rent a vehicle until this issue until a permanent fix is determined by fca as it could be months. Stalling while driving is a huge safety risk. |
Vehicle Mileage at Failure | 120000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GRAND RAPIDS, MI |
VIN pattern | 1J4RR6GT1BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |