Issue ID | 1009898 |
Internal NHTSA # | 10542901 |
Manufacurer | Chrysler Group LLC |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 06/09/13 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | My 2011 overland began hesitating while driving on friday 9/6. Was able to return home safely. Turned off the engine and then was unable to restart the vehicle. Had the vehicle taken to a local dealership and was told that the tipm module had failed which chrysler is aware of the faulty part and has already changed manufacturers. I was told due to a back order the dealerships are limited to ordering only one module per week and therefore no eta could be given for my vehicle's repairs. I called the chrysler corporate offices and was told that they would attempt to expedite the part and i could rent a car and submit my bill for "possible" reimbursement. This is a failure on a number of levels that a company that is now flush with cash again due to a gov't bailout has the parts to crank out new vehicles but will leave paying customers with no information other than to "be patient". I will not attempt to buy american again. Back to acura i go! |
Vehicle Mileage at Failure | 35650 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | TEANECK, NJ |
VIN pattern | 1J4RR6GG6BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |