Issue ID | 1114948 |
Internal NHTSA # | 10639370 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 01/05/14 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | Earlier this year i started experiencing starting difficulties with my jeep. While pressing the start button, the ignition would run but not turn over. Eventually it would start. However, over the summer the problem became worse and on occasion the vehicle would not start and when it did it would stall out. I took it to the dealer on 8/23/2014 and they were able to replicate the problem. They called me and said i had a bad fuel pump and it needed to be replaced at a price of $1,300. While the jeep was in the shop, i started doing an online search of my problem and discovered the problem that a huge number of people were having - a bad tipm. On 8/26/2014 i went in to pick up the vehicle and noticed on my receipt that they replaced the tipm and not the fuel pump. I presented my research with the service tech and said since this is definitely a design flaw with this vehicle, this should either be covered under warranty or recall. He said that he had no authority to do this and i was forced to pay $1,233. 42 to retrieve my vehicle. I have now been made aware of a recall for this problem wherein the remedy will be to replace the fuel pump relay with one external to the tipm at no charge. Since my problem was resolved prior to this recall i am expecting a reimbursement of the $1,233. 42 that i have already paid. |
Vehicle Mileage at Failure | 48000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | LEXINGTON`, KY |
VIN pattern | 1J4RR6GT7BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |