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2011 Jeep GRAND CHEROKEE Fuel Propulsion System Problems, Complaints and Defects

Issue ID	1122255
Internal NHTSA #	10648409
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2011
File date	01/05/13
Component	FUEL/PROPULSION SYSTEM
Product type code	VEHICLE
Description of the problem	It all started with what we thought was a bad key fob. After about 3 trips to the dealer they finally suggested that we replace the key fob. That seemed to take care of the problem for a little while then it progressed to not starting on the 1st, 2nd, and sometimes 3rd try. It just kept getting worse until it might take up to 10 tries before it would fire up . Then it got to when it would start it would immediately die. About 3 weeks ago my wife was leaving the driveway of our house and the thing just quit while she was going through the gate. I'm just thankful that she wasn't on the highway at speed when it happened as she had our young son with her as well. About 2 days later the battery was dead when my wife got in to leave work. As i was away from home working and she needed a vehicle she took it back to the dealer (don marshall chrysler in somerset,ky.) where they proceeded to install a new battery at the rip-off price of over $300. 00!! About a week later i figured out why the battery had went dead so quickly. I drove it to my in-laws house and when i got out of it i heard the fuel pump continuing to run even after the engine had been shut off. My wife apparently hadn't noticed the sound of the fuel pump running when she had parked it that morning to go in to work and it had ran all day until it killed the battery. Had it at the dealer yesterday (not rip-off don marshall chrysler) and they diagnosed it as a faulty fuel pump relay switch. (duh) i told them what it was before we took it to them. They said that until they could get the part to fix it with that i could just tap on top of the tipm to get the fuel pump to shut off.( i had been taking the battery cable off to get it to stop.) when we got it home, sure enough, i tapped the tipm and it immediately shut the fuel pump off. Well guess what? Yep...... The [xxx] thing wouldn't start at all this morning!! Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	36000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	WILLIAMSBURG, KY
VIN pattern	1J4RR4GT4BCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	8
Drive train type	4WD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WP1AF2A54FLB96202 2T3ZFREV2JW469988 RKLBB9HE4J5211006 ZAR93700005185975 WMWRE33506TN28532 LYVUZBMVDLB529254 SALWA2VF2FA604306 1HGCV2E38KA800606 WVWZZZ3CZ9E504571 KPTC0B1KS8P053234 Y6DTF696050001414 WBABE620X0JC05166

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2011 Jeep GRAND CHEROKEE Fuel Propulsion System Problems, Complaints and Defects, Recalls and Failures

2011 Jeep GRAND CHEROKEE Fuel Propulsion System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?