Issue ID | 1128935 |
Internal NHTSA # | 10653040 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 06/11/14 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | I'd like to register a formal complaint "for the record". Regarding chrysler group's recall #s p14, p36 and p54 for the 2011 jeep grand cherokee 4x4 ... Parts are still not available (since may 2014 for the power brake booster!) this is totally unacceptable. Individually, the harbinger of these three (3) recalls could result in; (a) power-assisted braking failure, (b) a vehicle interior electrical fire and, (c) intermittent / unexpected engine shutdown. I contacted the chrysler group recall assistance center today @ 1-800-853-1403 and spoke with "[xxx]" ... Received a pretty lame "bs" explanation about parts availability on all three (3) recalls and the method in which they are allocated to their dealerships. She could not commit as to when, if ever, my dealership would receive the required parts to remedy the outstanding recalls on my vehicle. My local dealership is a smaller, rural "mom & pop" store, so the question that begs to be asked is will i ever see these parts installed before there's a recall-related incident with my wife's vehicle? The recall "system" is apparently broken, as chrysler group is not diligently fulfilling their safety obligations and nobody from nhtsa is apparently doing anything about enforcing it, quite disconcerting and unacceptable! As of today's registered complaint(s), kindly consider nhtsa and chrysler group as officially put on notice of my complaint and of my dire concern for this particular situation. Note that the problem is not with my local dealership, as they've been trying to acquire the necessary parts on my behalf from chrysler group. Please follow-up chrysler group without further delay and report your findings to me. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 40089 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | MANCOS, CO |
VIN pattern | 1J4RR6GT6BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | 4WD |
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