Issue ID | 1139879 |
Internal NHTSA # | 10664158 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 05/12/14 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | My vehicle is having issues starting/stalling, and sounds like the water pump and/or alternator is failing. I went to the dealership and they said this is all tied to p54/nhtsa 14v-530. The tipm parts are not available to fix this issue, and have not been available since i received the first recall notice back in october 2014. The dealership said the parts are not going to be available for weeks, possibly months. I called jeep/chrysler and they also said that is the cause of my problems and they have no date that recall replacement/correction parts will be available. I asked them what i should do since i'm driving a vehicle that doesn't want to start (takes multiple attempts), that stalls out, and that other components under the hood are being affected. They said they will not cover any towing, or rental costs, and had no guidance on what to do besides "good luck". This is a serious issue, i can become stranded, the car could stall (potentially while driving and this car is always on highway high speed driving), and i now have other parts under the hood that this issue is taxing (alternator, battery, water pump, and i could only imagine what else). What am i supposed to do that i'm forced to drive a vehicle with a recall that is not safe to drive? I can't even pay to get this fixed, there is no solution at this time. I don't understand how the vehicle is not recalled entirely and taken off the road, or that if people are experiencing this issue there is no recourse. No free towing, no rental cars ready, no ability to trade in or buy a new vehicle. Nothing. I'm not sure what to do next, get a lawyer? Contact bbb? Please let me know as i don't see how this is legal, i'm being forced to drive a vehicle with a manufacturing defect that is dangerous. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 62000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | WOOD RIDGE, NJ |
VIN pattern | 1J4RR6GT4BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |