Issue ID | 1178502 |
Internal NHTSA # | 10712846 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 24/11/14 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | First incident was: ~11/24/2014 took to mother lode motors, sonora, ca second incident was: 3-09-2015 took to motor lode motors for recall p54/ nhtsa 14v-530 ( tipm); took to central valley motors in modesto, ca my jeep would not start. The starting motor continued to turn over even when i stopped pressing it. Because there is not a jeep dealer within 70 miles, i took it to a local dealer (dodge) who claimed to be able to mechanically work on jeeps. They used to be a jeep dealer. I told them of the problem. I left it over night. They told me they had to reset the computer. ($300). No parts replaced. Four months later (3/9/2015) , the same problem occurred, only it was worse. So i took it back to the same garage, and left it over night. This time they told me the whole computer had to be replaced. ($1507). I finally was able to take it to a real jeep dealer to get a recall item fixed. (p54/nhtsa 14v-530, tipm). When i mentioned the above incident, they told me that the recall item was the cause of the above incident, and what the dodge dealer did was not necessary. Fixing the recall item would have fixed it, at no cost. The dealer that did the "unnecessary" work that cost me $1807, was "mother lode motors" in sonora, ca 95370. I went back to them and told a supervisor about the incident, and he just looked at me, didn't say a word, didn't even ask my name or apologize. I called the owner of mother lode motors to let him know of my complaint, and he basically accused me of making excuses and said, ? How did i know that they didn't fix the problem?? Again no apology. |
Vehicle Mileage at Failure | 59000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | SONORA, CA |
VIN pattern | 1J4RR5GT2BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |