Issue ID | 1654947 |
Internal NHTSA # | 11320050 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 13/11/19 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | the vehicle has been at jeep in excess of 45 days for repairs. On an intermittent basis i have experienced problems starting my jeep. Then, on december 25, 2019, i receive the v62 fuel pump relay recall for my jeep. I called the fca recall assistance center service number. They were of no assistance. Nhtsa: request #254540 complaint (tracking number) id: 11 29 23 50. On or about december 31, 2019, i filed a complaint with the nhtsa. On january 2, 2020, responded that fiat needed to be given time to find a fix. This was confirmed in a telephone call with nhtsa on january 3, 2020. The jeep continued to have problems with not starting. On march 23, 2020, my housemate was driving the jeep. He pressed on the accelerator. Nothing happened. He coasted to the breakdown lane and restart the vehicle. The lightning bolt symbol was on the dash. He decided to return home. A few minutes later the same thing happened again. We have not driven the jeep again. On the morning of march 24, 2020, we had it towed to lithia chrysler jeep of reno. Lithia diagnosed it as having a faulty fuel pump relay subject to the safety recall v62 fuel pump relay. Fiat refused again to engage in any discussion of buyback. Fiat has had over three months and presumably several more months |
Vehicle Mileage at Failure | 100500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | RENO, NV |
VIN pattern | 1J4RR6GT9BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |