Issue ID | 1040991 |
Internal NHTSA # | 10565180 |
Manufacurer | Chrysler Group LLC |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 10/02/14 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | I was driving through louisville, ky on feb. 10, 2014 and had to take a detour; exited onto the off ramp of storey ave. I attempted to apply the brakes and they did not function. Couldn't yield to oncoming traffic and was forced to merge. I nearly got into an accident. I attempted to apply the brakes again for the stop light on spring st. I was unable to stop. I had to proceed through the intersection, nearing another accident. I pumped the brakes and nothing, nearing another accident. I tried to apply the emergency brake and nothing. I coasted and was forced to threw my car into park in the worst part of louisville. The area was so dangerous, a police officer had to sit with me. I contacted chrysler's off-road; was told it would take 4 hrs for a tow truck. I called a different towing company. After 2 1/2 hrs. It was towed to a dealership. My family was inconvenienced since they had to drive a total of 4 hrs. To come pick me up. I've had no transportation for 3 weeks. I called the dealership numerous times asking when my vehicle would be ready. On feb. 19, they said the brake booster is on back order and no eta. I called my local jeep dealership for the part. A man who told at least 650 orders are placed for this part and chrysler is not manufacturing it. That means no car for the unforeseeable future. I purchased this vehicle in dec. Of 2013 & 30 days after driving it i'm left stranded and inconvenienced. I have paid with pain, suffering and time. I have done research and found that a lot of other people are in the same situation and chrysler is not helping nor offering any assistance. Jeep forum, nhtsa, and the attorney general has been notified. I'm contacting the major news channels with the issue. Chrysler will wait for a consumer to die, a wrongful death lawsuit and/or a class action claim be filed before they take ownership and recall there product. |
Vehicle Mileage at Failure | 58000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | EVANSVILLE, IN |
VIN pattern | 1J4RR4GGXBCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |